What Gartner® Recommends:
Top 20 Gen AI Use Cases For Retailers Plotted Against Value & Feasibility
Retailers are moving fast on GenAI. This Gartner® Report can be used to inform strategic conversations and guide investment decisions.
Explore the Gartner® research: “Generative AI Use-Case Comparison for Retail”
- We believe the top 20 GenAI use cases in retail can be understood as falling into categories like likely wins, marginal gains, or calculated risks—based on Gartner®‘s published framework.
- Our takeaway: retail teams can use this scorecard-style approach to prioritize GenAI initiatives more strategically.
- From our perspective, use cases like conversational chat, enhanced search, and personalization stand out as high-value, high-feasibility opportunities.
